The year will soon be 2011, and whether you are ready or not Social Media will define, add to, and most certainly enhance the following: (with links to posts on each topic)
Your Business Reputation – People are talking about you online, whether you choose to participate or not. (A blog that builds reputation)
Your Customer Service – Social media customer service is the new (800) number, customers will seek you out there to compliment, complain, and question.
Direct Public Relations – Social media enables you to take your message to customers directly.
Customer Acquisition – Become a part of the daily conversation and see your inbound sales increase
Niche Expertise Status – What’s your expertise, and how do you distribute it, how do you capitalize on it?
Isn’t it time that you took a moment, redefined your participation in, dedication to, investment in, and strategy for the Social Media Management of your company’s social media presence?
I am here to help share my experience, to learn from your experiences, and to discuss with you as you go. What’s the hurdle you are facing? I speak everyday with restaurant and retail owners about these issues, helping them with ideas and strategies as clients of GuestFeed and as readers of my writing. I love to connect.
One response to “2011: What Social Will Do For You”
[…] shift struck home with me as I wrote in an earlier post that social is the new 800 number, having run a few businesses straight through letter and phone calls being the dominant customer […]