@Spirocks

marketing

A Guide to Building a Sunday Dinner Program

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Sunday dinner at your restaurant can bring in extra weekend revenue and ensure your regulars keep coming back. So, how do you create the perfect Sunday dinner experience?

Let’s get started with a few tips:

➡️ Create a unique menu: Your Sunday dinner menu needs to offer choices that make customers keep coming back. You should focus on classic comfort foods with a modern spin or classic dishes from around the world. Think about menus that will attract multi-generation families as Sunday is frequently a family day.

➡️ Set an attractive ambiance: Warm lighting, high tables, and comfortable seating help create a cozy atmosphere ideal for Sunday dinner.

➡️ Offer attractive service: Unleash your customer service teams’ creativity – provide excellent service with a friendly, personal touch. What can you do differently within your concept on Sundays? A special Sunday-only touch will distinguish the service and make those who join you appreciate the Sunday effort.

➡️ Develop an attractive marketing strategy: Promote your Sunday dinner program on social media and websites. Utilize word-of-mouth and reviews to engage with your customers. Invite VIPs and regular guests to get the new service style started.

➡️ Pay attention to customer feedback: Guests’ feedback should always be considered when creating your Sunday dinner menu. Ask guests what would make Sunday dinner at your restaurant attractive.

➡️ Keep your price point attractive: Make your Sunday dinner affordable and appealing. A great price point can help you attract more guests and increase revenue. Larger family parties will be more likely to attend if they have an affordable way to do so.

➡️ Keep up with trends: Research trending topics and flavors to keep your Sunday dinner program fresh and appealing. Incorporate seasonal adjustments, make special menus for Holidays and try to include viral recipes (http://spirop.us/viral) in special one-off menus.

For more inspiration, check out a few ideas for successful Sunday dinner programs:

• An Italian restaurant with special Sunday hand-made pasta dishes and affordable wine bottles from a rotating Italian region.

• A Spanish restaurant offering a Sunday family-style paella and sangria pitcher dinner party.

• A Tavern serving hearty Prime Rib and potatoes anna on Sunday night only.

Now that you have a better idea of what could make a successful Sunday dinner program, it’s time to plan your menu! Get creative, and don’t forget to monitor customer feedback for guidance.

#Restaurant #SundayDinner #Marketing #Food #foodanddrink #lifestyleandleisure #MarketingStrategy #RestaurantManagement #RestaurantBusiness

How the NFL Playoffs Impact Restaurants

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With the NFL Playoffs upon us, it’s important for restaurant owners to understand how the demand for catering, reservations, and the influx of customers can directly affect their business.

The volume of reservations at restaurants across the US typically see a spike during the NFL playoffs, especially when a local team is in contention. This means restaurants should plan accordingly and make sure they are properly staffed and have adequate supplies and food on hand.

In addition to the spike in reservations, restaurant owners should also stay prepared for what customers will be expecting. Popular dishes for NFL playoffs include classic comfort food, fried favorites, and all the usual suspects such as buffalo wings, pizza and burgers. Catering can be a huge revenue source for gametime. 

Here are a few tips on turning catering orders into opportunities to maximize revenue:

🍗 Tailor a special menu that plays to the crowd. Having a game-day themed menu helps capture attention and adds a specialized touch.

💰 Offer party packages for large orders. This encourages customers to buy in bulk, increasing both your revenue and order volume.

🌐 Utilize online delivery services. These facilitate order and delivery, making the process easy and flexible.

🥣 Items like buffalo wings, pizza, burgers, chili, jambalaya, and salads are great options, as they require less maintenance and travel well.

💬 Reach out to customers in different ways. This can include emailing customers, hosting giveaways like catering gift cards or featured dishes on social media, or offering loyalty rewards.

Make sure to implement the right strategies to boost your catering business this NFL Playoff season and win customers’ business!

#restaurants #catering #foodbusiness #NFLPlayoffs

Unapologetic Marketing

Don’t keep acting like you are the only one with a product trying to fill the consumers’ need. That’s just plain doubtful, in most cases the consumer has the choice of hundreds of competitors, and you need them to choose you. With that in mind, are you paying into a marketing scheme that simply states the statistics about your widget and doesn’t really differentiate you on any other meaningful level?

Stop Doing That.

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It is time to change course, to stop pretending there are no competitors out there, there are. How about you compete with them by acknowledging their existence, you have nothing to lose because your product is better, right? If its not definitively better, stop worrying about marketing and start making it better… then come back and pick up here.

Still Reading?

Lets create a confrontation of sorts, an unabashed comparison, be unapologetic about being better and saying it out loud. Why? Because you are better and you deserve more of the market, because consumers are sick of hearing the same old marketing messages and they are tuning them out. Nothing stands out from the crowd like a bold honest confrontation, a person invested enough to do that with a better product will gain more customers. That’s that.

Some Ground Rules

  1. First and foremost, be truly better. Don’t fake it, the only two people that will believe you if you are not truly better is yourself, and your mom, and that’s not a big enough market to succeed.
  2. Don’t make it personal and petty, and don’t pick a fight with a small time operation. Nobody likes a bully, be the David to a Goliath.
  3. Have fun with it, for example: incorporate pop culture or current events into the messaging, don’t come off as a technical nerd about your comparison.
  4. Understand the difference between hostile confrontational and proud differentiation, do the latter.

The specifics are up to you, if you want to see what I would do you are in luck. We are currently running a few of these campaigns and I will follow up with a post of the best example in a few days. Until then provide a better product than a big competitor and don’t be afraid to tell people about it.

Embracing Change to Improve Your Restaurant’s Business

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You don’t read about marketing to gain insight on maintaining your status quo, you read to learn how to improve your restaurant’s business. All of us seek out ideas, strategies, and technologies that can affect change on the success of our business. That success could be the bottom line, the well being of our employees, or the satisfaction of our customers. In any light it is improved success that we are after.

To get there we seek change, and must lead our teams to accept, embrace, and crave it.

This change after all is not change for change’s sake, it is based on several analytical studies, among them:

  • Our Organization’s Data from successful sales and failed leads.
  • Interpretation of Market Opportunities and unfulfilled demand.
  • Employee and Customer feedback from the POS interactions.

So the change I speak of is another way of saying improvement or strategic positioning.

Am I supposed to do all this for my restaurant?

If you want to improve, yes you are.

  • You should be using the sales data on menu items to sort through the winners and losers, you should be tieing that data into the food cost of each menu item so you can emphasize the winners and work on the losers. Also how many private dining requests came in last month, how many did you book, what was the reason that those that did not book decided to go elsewhere?
  • You should be looking at your city like a consumer; to decide if there is a market opportunity. Like a town that had lines out the door for Sunday breakfast might cry out for an affordable brunch.
  • You should be constantly getting feedback from employees about what the customers are asking for, what they are loving, and what they were not so keen on.

Yes, these things will guide you to the points of change that you need to make, to keep your business getting better, growing, and becoming more successful.

Did someone say #Brunch today? Andolini's gets it going at 11am... #Andover

Employees often resist Change, your job is to lead them through it.

One of the hardest parts of doing something new is that it is unproven, and those who rely on a paycheck based on the current way of doing things often resist and/or subconsciously sabotage the new process. An entrepreneurial leader is one who will face the unknown, take a leap of faith in the decision that was made, and have earned the faith of the company’s employees so that they too believe and will work toward a successful change.

You must build an environment that allows you and your employees to connect with each other over the opportunity ahead of you, an environment that is sustained by trust.

Your employees are your most valuable resource, the genesis of your organization’s strength, and the greatest determinator of your success. You should engage them in the changes you make, let them take part in the determination of what ultimately is the final change, and also reap some of the benefits of the success you foster together.

In this way you are not their Boss, you are investing in them as a partner, and you engage with them on a level of mutual dignity. That should be the goal.

Next: Explain the Change to Your Audience.

Your audience, in truth, is a combination of the following groups:

  • Your current customers
  • The potential customers that exist in your market
  • Your employees

Some of your current customers may be adverse to change and the unknown that it brings. They may be attached to something that is changing or taken out of their comfort zone for another reason by the change. It is important to be clear and direct, avoiding ambiguities and outlining the positives of the change.

On the other hand your potential customers first need to hear about the change so that they know about this new offering that is aimed at them. When they hear about it, you should have the reasons outlined why they will love it, told from their perspective. Why is this what is missing from their lifestyle?

The employees are your ambassadors, they will be face to face with customers when they are asked what the Change is all about. If you do not give them the information they need, your change will be a muddled mess of interpretations not based on anything other than speculation. This is a major fail on your part.

Here is an example of how I addressed a major Change at my Restaurant to all these groups: http://andolinisrestaurant.com/brunch/

In Short, Change is a Challenge which when conquered results in Success.

What does your business need? I would love to talk about it.

The Social Feed and Employees

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How does your social feed embrace your employees? Does it at all?

These are the questions you should ask yourself. Are you tagging employees in pictures of the product of their labors, are you recognizing the fact that many hands are involved in creating what your business accomplishes? Do you thank, mention, and acknowledge in your social feeds?

Here are some reasons you should: 

  1. People who love doing a good job, like to know it is appreciated. And keeping great employees is the first step at keeping customers coming back. Be the leader they want to work for, one that gives them love.
  2. Social Media is public, and employees of other businesses in your area are watching. They will be more likely to want to work for you if they see you building your team up.
  3. Your employees have friends and family that want to see there work life celebrated too, these are not only sources of positive reinforcement but also potential customers who are looking to embrace those that support their loved ones.
  4. These employees are the faces of the story of your business that the community will want to embrace, a cocktail without a bartender is not the same experience. Celebrate your story, and the characters that make it unique.

There are tens of thousands of reasons to involve your Social Feed and Employees. These are just a few. Above you can see Mike, Spencer, and I having some fun at Sauce. If you wore your Jorts in that Thursday you got a free hand cut french fry… see those Jorts are worth something!

How to Use Hashtags

Hashtags are now universal, they are recognized by all the major social networks and are a part of our cultural vernacular that has established itself as more than a fad. You see them everywhere and that is a good indication that they are working for those who are using them.

How to Use hashtags

What makes Hashtags Valuable?

A hashtag connects you to people you don’t follow and who don’t follow you, whether a topic or event that dominates the days news like: #superbowl or a more obscure topic like #pollenation, or even something cheesy like #whyIlovecheese will make an informal bond between posts that share the hashtag, and consequently the people/brands that created the posts. When the Hashatag is clicked on, new people/brands are discovered that share a common interest in most cases.

How Much do Hashtags increase engagement for a brand?

Research done by Piqora shows that there is a sweet spot for hashtag use. There is a limit, where too much hashtag use is perceived as spammy.

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This chart from Piqora illustrates their findings on Instagram hashtag use, it clearly shows increased engagement with increasing use of hashtags to a point. After which the effectiveness drops off because it becomes a spammy message. A rule of thumb I like to use is:

Work Hashtags into the normal text of your message, if it reads like a sentence the effectiveness will be magnified.

For Example: Introducing the #Patriots #buffalo #wing #party package, get together for the #game and bring the #heat with 100 wings.

That way it reads like a sentence instead of: #patriots #buffalo #wings #game #heat #party

  • Be Smart About How you Use Hashtags

Like everything else you do for your brand, consider the end user. What are they interested in seeing, what is trending right now, are there current events that I can relate to my brand?

Have any interesting Hashtag stories to share with me? 

The Only Way to Put Your Business in the Center of Attention

The time to deny it, IS OVER, mobile internet rules the day.

If you question this, do the following:

  •  Look at any child with your iPhone or iPad.
  • Look at your spouse across the table from you.
  • See what people are doing on the train.
  • Check out what gets the attention of people in line at Starbucks.
  • what was the driver of that car that swerved at you on the highway today doing?

Ignore it at your own peril, the future is in the pockets of all of your customers. Is your marketing online? Do you give it the credit it deserves? Is your website usable on mobile devices?

If you are using flash, do not have a mobile ready site, or spend your time and dollars on offline marketing only, the answer is no, and you are losing out regardless of whether you feel it or not.

Mobile is an Opportunity not a Threat.

Can you deliver more than your competitors via online content, mobile access, and social integration? Are you ready to allow your customer to know you, the real you? If you are you will be the new king of your market before long, as the customers you seek will be found here.

Where is Here?

Here is everywhere now. Here is where ever they are when they think they need what you sell. Here is on the toilet. Here is on top of the Empire State Building. Here is in an airplane. Here is in a Doctor’s Office waiting room.

People buy diapers on Amazon from a bar at 1Am, and you don’t think they are going to search for an eyeglass shop while they wait for their coffee in the morning?

Ask yourself if you have done enough to put your business where people are looking for you. THEN DO MORE.

Find Me @spirocks on Twitter, I hope you enjoyed this pep talk.

Influence based marketing

A realization:

A new breed of marketer shuns selling directly to a demographic, rather focuses on appealing to key individuals, influencers.

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This isn’t broadcast this is personal, open, prideful, and honest. It is about connections, and communications, and a community.

There is no way to spam your way through, no way to get attention with interruption advertising, no way to cheat.

Sure you can waste 100 to get 10 back, and you can swim up the Mississippi too.

Who is ready to start building an honest conversation, community, and network around their brand?

I am ready.